Just last week I had the honor of attending the Legislative Day Conference with the California MBA group in Sacramento, California. This was my very first time attending this conference and it was such an interesting and eye opening experience. Going there, I knew that we would be hearing from the individuals who are responsible of our compliance and guidelines, but little did I know that I would also have the privilege to personally meet and speak with them. After we had lea
"Customer service is not a department,
It is an attitude."