Just last week I had the honor of attending the Legislative Day Conference with the California MBA group in Sacramento, California. This was my very first time attending this conference and it was such an interesting and eye opening experience. Going there, I knew that we would be hearing from the individuals who are responsible of our compliance and guidelines, but little did I know that I would also have the privilege to personally meet and speak with them. After we had lea
I always want my clients to be happy and feel proud to be working with me. My favorite days are those when I am able to solve a problem for them. Our AMC has a “boutique” feel by choice. We enjoy being hands-on in the day-to-day operations and this often times requires problem solving. This is truly what sets our AMC apart from others. Here is an example of a recent predicament and how we resolved it for the client. We handled an appraisal for a loan that ended up looking li
"Customer service is not a department,
It is an attitude."